Admission voicemail

Use the powerful business organisation-class voicemail feature of 8x8 Work for Desktop to view and heed to your voicemails online, have them delivered to your email box, or admission them by phone. A voicemail is a vox bulletin that a caller leaves when you are not able to reply their call. When you can't answer the phone, 8x8 voicemail is there with all the business-grade features you need.

Features

  • View, manage, delete, and download your voicemails online at whatever time!
  • Filter your voicemails based on the name or number of the caller or, if you are part of a call queue or ring group, filter by which queue or group the voicemail is meant for.
  • Heed to voicemails via electronic mail, by phone, or by logging in to 8x8 Work for Desktop , or in to 8x8 Work for Mobile on iOS or Android.
  • Return calls direct from a voicemail message.
  • Transport a message to the caller who left the voicemail. The caller must be a user in the same phone organization.
  • Download voicemails for local record-keeping on your computer.
  • Receive voicemail notifications via email: receive voicemail alarm notifications or voicemail audio file attachments via e-mail.

In addition to finding your received voicemails under Calls in the app, you can also admission and manage your voicemails via phone. In addition, y'all can edit your settings to be notified via electronic mail when you receive a voicemail.

To admission and manage voicemails from the app:

  1. Go to Calls > Voicemails to view all recent voicemails.
  2. Roll through the list or enter the phone number you lot are looking for in the search bar.
  3. You can play or break, fast-forward or rewind, and change the sound speed of a voicemail to review it. The voicemail that is currently playing is highlighted in bluish, so you lot can easily find information technology even if you lot have scrolled abroad from the voicemail.

    Y'all can also:
    • Think: Hover over the voicemail, and click the Phone choice that pops up.
    • Delete: Hover over the voicemail, click the More option that pops up, and and then select the Delete pick that pops up. You are able to select which voicemails you want to delete; once you are finished selecting, click Delete.
    • Mark equally read or unread: Hover over the voicemail, click the More than option that pops upward, and select Marker Read or Mark Unread. You are able to select which voicemails you lot want to mark; once you are finished selecting, click Marking read or Mark unread to confirm.

    • Download: Hover over the voicemail, click the More option that pops up, and select Download to salvage it as an AU file. A window pops upwardly in which you can choose where to store the downloaded file. One time the voicemail has finished downloading, you lot receive a notification in the corner of your screen.

    • Message: Hover over the voicemail, click the More option that pops up, and select Bulletin to send a chat message to the caller who left the voicemail.
    • View contact details: Hover over the voicemail, click the More than option that pops up, and select Contact details to view information associated with the caller who left the voicemail.
    • Block caller: If enabled by your administrator, cake a spam caller.

To access and manage voicemails via phone:

You can access your voicemails using your extension or some other extension in the aforementioned PBX, or change your voicemail greeting via desk phone. For details on navigating the voicemail menu, you tin can view the 8x8 Voicemail Quick Reference Guide.

Access voicemail via email

To admission and manage voicemails via email as an Ten Series or Virtual Office Editions user:

  1. Under Settings > Account settings > Voicemail, enable email notifications for incoming voicemails.
  2. When you receive a voicemail in 8x8 Work, y'all can open the email notification to admission the desired content.

To access and manage voicemails via email as a Virtual Office Classic user:

  1. Open your 8x8 Account Settings app to access your account settings.

    Notation: If you lot do non have the 8x8 Account Settings app downloaded, go to Settings > Account settings and open up the download page for the app.

  2. Under My Services, enable email notifications for incoming voicemails. In the email, you tin cull to include:
    • A link to a web folio where you tin can access your voicemails, and an attachment containing the voicemail.
    • Just an attachment containing the voicemail.
    • Just a link to a spider web page where y'all can admission your voicemails.
    • Simply a written notification that the voicemail was received.
  3. When y'all receive a voicemail in 8x8 Work, you can open the email notification to admission the desired content. If you configured your email notifications to include an attachment containing the voicemail, you tin access your voicemail straight from your inbox.

Create personal contacts from voicemails

If you lot frequently communicate with a number outside of your visitor contacts, you can create a personal contact direct from a voicemail.

  1. Go to Calls > Voicemails.
  2. Hover over the desired contact, and and so click the More option that appears to open a drop-downward menu.
  3. From the driblet-downward, select Create new contact to get-go creating a new contact; the number and Caller ID (if i exists) are automatically filled in.
  4. Enter the contact details.
  5. When you are finished, salvage your changes. The personal contact now shows up under Contacts > My Contacts.